Quality Improvement Trends in ICT Industry

1 Growing at unimagined rates, the information and communication technologies (ICT) industry is facing ever-increasing challenges from the complexity of interconnected services and the expectations of users. The TL 9000 Quality Management System (QMS) drives efficiency and performance across the ICT global supply chain, tracks performance, improves results, reduces the cost of doing business, and ultimately delivers better products and services to customers. As new technologies are introduced, QuEST Forum continues to collaborate globally to actively evolve the TL 9000 requirements and measurements to keep pace with industry and network changes. Smartphones are one of the new technologies addressed by TL 9000. Within the TL 9000 QMS, simple wireless devices are in Product Category 6.2.1.2.1 and complex devices are Product Category 6.2.1.2.2. Simple wireless devices, commonly referred to as handsets, are defined as a wireless subscriber user terminal that provides basic voice and text messaging functions. Examples include the basic cell phone, basic wireless single mode user terminal, wireless multi-mode user terminal and wireless global user terminal.